Provider Assistance

Eligibility/benefits, precertification, claims, fee schedule information
602-864-4320 or 1-800-232-2345

Precertification on weekends/holidays
(immediate service or discharge planning) 
602-864-4320

PCP Coordinated Care HMO Plans
1-844-807-5106

Prescription medication benefits
1-866-325-1794

Provider Service Outreach

Aged, problematic claims, not resolved through
normal customer service inquiries
PSO@azblue.com

Dental Claims Assistance

Dental claims and customer service
602-544-8902 or 1-866-595-4354

BlueDental claims and customer service for stand-alone dental plans
(prefixes 99D and MUM)
1-888-271-7806


Provider Relations Contact

Use the search tool to find your assigned Provider Relations Contact

Technical Support

Provider portal support:  eSolutions@azblue.com
602-864-4844 or 1-800-650-5656
HIPAA transactions:  ICS@azblue.com

Provider Partnerships

General questions, suggestions, complaints
ProvNet@azblue.com
602-864-4231 or 1-800-232-2345, ext. 4231

Office Location
Blue Cross Blue Shield of Arizona
8220 N 23rd Ave.
Phoenix, AZ 85021

Mailing Address
Blue Cross Blue Shield of Arizona
Attn: Provider Partnerships-S102 
P.O. Box 13466
Phoenix, AZ 85002

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